• GC Services
  • $74,210.00 -115,040.00/year*
  • Tucson, AZ
  • Non-Executive Management
  • Full-Time
  • 1109 W Prince Rd

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Provide quality customer service, information regarding products/client requirements, and assistance to inbound and outbound callers while resolving defaulted student loan acocunts.

Responsibilities
  • Answer incoming and outgoing telephone calls
  • Provide a variety of potential solutions for the caller
  • Handle all customer calls, despite degree of difficulty, in a courteous and business-like manner
  • Resolve customer matters in a manner that is within client and legal guidelines
  • Respond constructively to the frequent monitoring of calls and feedback necessary to ensure performance and compliance
  • Input notations in computer and system as necessary Comply with legal, client, and Company requirements regarding the FDCPA and other applicable laws
  • Cope with high-stress environment caused by speaking with emotional callers
  • Meet minimum assigned budget on a monthly basis
  • Aids in assisting with management duties such as phone and file reviews for other employees
  • Train/complete management duties throughout the CMT Program
  • Adhere to Company attendance, punctuality, and meal and rest break requirements
  • Maintain concentration and focus in order to meet performance goals
  • React positively to an ongoing, changing environment
  • Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
  • Maintain good working relationship with assigned supervisors and coworkers
  • Work safely without presenting a threat to self or others
  • Perform additional duties as required by management

Qualifications

Education:

Bachelor s degree from an accredited school is requied

Experience:

No experience necessary

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

  • Speak articulately and clearly
  • Interpret a constant flow of information
  • Listen effectively
  • Work with and apply basic mathematical concepts
  • Deal with difficult interactions with customers
  • Respond to customer inquiries and statements effectively
  • Communicate clearly and effectively, both orally and in writing.
  • Manage time effectively
  • Solve problems or issues that may come up
  • Concentrate and focus for extended periods of time
  • Cope with high-stress and changing environment
  • Remain alert at all times
  • Adhere to policies and procedures
  • Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of drug and background checks.

GC Services is an equal opportunity employer: M/F/Disabled/Vet




* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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