arizona | Call Center Associate - Surprise - 85378 in Surprise, AZ

Call Center Associate - Surprise - 85378

  • Destiny Springs Healthcare
  • $33,490.00 - 48,470.00 / Year *
  • 16558 N Dysart Rd
  • Surprise, AZ 85378
  • Full-Time
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Destiny Springs is a new 90-bed, 68,000 SF behavioral health hospital in Surprise Arizona scheduled to open soon! Destiny Springs will have patient rooms designed to embrace patient comfort while meeting patient needs and providing a safe, supportive and secure environment for individuals to return to a stable level of functioning.?

We are currently looking for the following shifts:

  • FT Day: 7:00am -3:30pm

  • FT Mid-Day: 11:00am - 7:30pm

  • FT Evening: 3:00pm -11:30pm


This position will provide the first impression to professional contacts, community members, and potential patients. This includes identifying potential patients to receive care and coordination of the in-person assessment process at the facility. This role is responsible for community outreach via inbound and outbound calls.


  1. Utilizes multi-line phones, faxes and computer software to triage patients or referral sources seeking treatment.?

  2. Receive and screen incoming calls to determine potential services available.??

  3. Complete call inquiry forms to identify patients' mental health and/or substance abuse needs, as well as schedule patients to come in for an in-person assessment.

  4. Coordination of care between patients, referral sources, family members, and hospital staff.?

  5. Verify eligibility for benefits with various insurance carriers.

  6. Perform other functions as assigned by the Director of Intake & Admissions.


  • High School Diploma or equivalent experience

  • CPR Certification, Basic Life Support, CPI required prior to patient interaction.

  • One year of behavioral health work experience.

Associated topics: answer, client, client service, customer care, customer care specialist, customer service representative, product support, representante de servicio al cliente, service, telephone

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.