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Located Near Deer Valley and I-17
Starts: January 14th
Training: 12:30pm - 9:00pm, Monday - Friday. Week's 1-4, potentially week 5 as well.
After training shifts will be:
5 - 10:30am-7:00pm Permanent Sun (+/-1 Hour)
5 - 11:30am-8:00pm Permanent Sat (+/-1 Hour)
5 - 12:30pm-9:00pm Permanent Sun (+/-1 Hour)
5 - 3:30pm - 12:00am Permanent Sat (+/-1 Hour)
Credit Card Company - hiring a class of agents in their CMS Fraud Prevention department which is a part of the CPS or Fraud area.
1.Handle Merchant, Cardmember, Law Enforcement and Internal referral calls and inquiries.
2.Perform analysis of selected Cardmember activity for the detection of potential losses through the various systems, (FED, FEDNET, PATTERN, REPORTS).
3.Initiate Cardmember and Merchant contact as needed to verify suspicious activity.
4.Provide timely follow up on accounts in personal queue based on department guidelines.
5.Utilize skiptracing tools available to initiate cardmember contact.
6.Utilize and apply the concepts learned on Quality Ways and Means.
7.Other duties as assigned. HS Dipolma required. Customer service and fraud experience is preferred.
Agents will be taking inbound phone calls that will be transferred from another area of the company or called directly in. These calls will be regarding some sort of suspicious activity on their card or not being able to use it properly.
Agents will have to ask a series of questions to confirm who they are speaking to and then decide if the issue is likely fraud or not fraud. If not, they will unlock the card for the customer and if it is they will shut it down and initiate a new card being sent to them.
Situations can range from seeing something they didn't charge on their activity to someone in line at the grocery and their card being declined - system flagged it. Agents will need to provide excellent customer service and assist the customer in whatever way necessary. Some of the situations the customer could be very upset for the inconvenience but the agent needs to be empathetic and put the customer at ease.
Call volume can vary from day to day but calls will likely last from 3-6 minutes.
50 calls on a slow day and 70-80 on a busy day.
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.